It is a priority for us to respect your privacy and any other personal information that you share with us.
You can visit and shop without having to share your information with us. However, since we are an online sales service, we need your information to do the following:
· Deliveries and exchanges of your orders.
· Your registration via electronic mail.
· Our invitations to participate in one of our contests and promotions..
· Our invitations to participate to our surveys.
· Our invitations to send us an e-mail message, in order to share your comments or questions with our customer service.
When placing your order, make a return or an exchange, we collect the information necessary for billing and shipping purposes.
*** Final sale, original artwork, custom artwork and custom clothing, are not exchangeable or refundable. (More informations in Terme of use) We ask you, your name, your complete mailing address, as well as your phone number and your email address for the follow-up of your order.
When making a payment, refund or exchange of your order, we ask for your credit card information and the numbers followed by the expiration date. Once the transaction is completed, you will receive an email confirming your order..
*** Please, enter all the requested information correctly. In the event of an error related to your postal address, you will have 24 hours to contact us at firstname.lastname@example.org to correct the shipping address after the order has been made. If this does not happen, you will be responsible to pay for the next delivery if the original package has been returned to us.
To receive our newsletters, we collect your email address to send you news about our projects, products, promotions, etc.
To participate in any contests or promotions, we collect your name, address, phone number and email address. This information will confirm your participation in the contest or promotion. Your participation automatically authorizes us to share your name if you win. If you wish to opt out, please contact us at email@example.com.
Surveys: We like you to participate in the development of our projects. The surveys will be used to analyze the needs of our customers and improve our products and services. We collect data, such as your name, location, email address, etc.
Customer Service: When we receive your comments or questions by email, our customer service team will respond to you as soon as possible during working hours. We value our customers and wish to offer you a personalized service. We may ask you for information such as your name, your location and your telephone number.
TIPS TO PROTECT YOUR INFORMATION:
· When using a public computer, be sure to delete your history after making online purchases.
· Beware of unsolicited emails and phone calls. If you receive one from us, please notify us by email immediately: firstname.lastname@example.org
SECURITY OF PERSONAL INFORMATION
We will not contact you to ask you for information about your credit card or bank account. This information is sent to us when you place your online order. If you receive an email or anything in our name asking for your credit or bank card number, please do not respond and contact us immediately: email@example.com
For security and fraud reasons, orders made by credit card are only accepted if the name and billing address are the same as the one linked to the credit card. If they do not match, your order will not be accepted.